Privacy Policy

What is the Privacy Policy and what does it cover?

Effective from 01 August 2022 


We at Pinetbook want you to understand what information we collect, and how we use and share it. That's why we encourage you to read our Privacy Policy. This helps you use Pinetbook in the way that's right for you.
In the Privacy Policy, we explain how we collect, use, share, retain and transfer information. We also let you know your rights. Each section of the Policy includes helpful examples and simpler language to make our practices easier to understand. We've also added links to resources where you can learn more about the privacy topics that interest you.
It's important to us that you know how to control your privacy, so we also show you where you can manage your information in the settings of the Pinetbook you use. You can update these settings to shape your experience.
Read the full policy below.

What information do we collect?

The information we collect and process about you depends on how you use Pinetbbook.

Here's the information we collect:

1. Your activity and information that you provide

We collect your activity across Pinetbook and information that you provide, such as:

  • Content that you create, such as posts, comments or audio.

  • Content you provide through our camera feature or your camera roll settings, or through our voice-enabled features. Learn more about what we collect from these features, and how we use information from the camera for masks, filters, avatars and effects.

  • Messages you send and receive, including their content, subject to applicable law. We can't see the content of end-to-end encrypted messages unless users report them to us for review.

  • Metadata about content and messages, subject to applicable law

  • Types of content that you view or interact with, and how you interact with it

  • Apps and features you use, and what actions you take in them.

  • Hashtags you use

  • The time, frequency and duration of your activities on our products

2. Friends, followers and other connections

Information we collect about your friends, followers and other connections.

We collect information about friends, followers, groups, accounts, Pinetbook Pages and other users and communities that you're connected to and interact with. This includes how you interact with them across our products and which ones you interact with the most.

Information we collect about contacts.

We also collect your contacts' information, such as their name and email address or phone number, if you choose to upload or import it from a device, such as by syncing an address book.

3. App, browser and device information

We collect and receive information from and about the different devices you use and how you use them.

Device information we collect and receive includes:

  • The device and software you're using, and other device characteristics.

  • What you're doing on your device, such as whether our app is in the foreground or if your mouse is moving (which can help tell humans from bots).

  • Identifiers that tell your device apart from other users' devices, including Family device IDs.

  • Signals from your device.

  • Information you've shared with us through device settings, such as GPS location, camera access, photos and related metadata.

  • Information about the network that you connect your device to, including your IP address.

  • Information about our products' performance on your device.

  • Information from cookies and similar technologies.

What happens if you don't let us collect certain information

For example, if you don't provide an email address or phone number, we won't be able to create an account for you to use our products.
Or you can choose not to add Pinetbook friends, but then your Pinetbook Feed won't show friends' photos and status updates.

How do we use your information?

We use information we collect to provide a personalised experience to you, including ads, along with the other purposes that we explain in detail below.
For some of these purposes, we use information across our products and across your devices. The information that we use for these purposes is automatically processed by our systems. But in some cases, we also use manual review to access and review your information.
To use less information that's connected to individual users, in some cases we de-identify or aggregate information. We might also anonymise it so that it no longer identifies you. We use this information in the same ways we use your information as described in this section.
Here are the ways we use your information:
  1. To provide, personalise and improve our products

  2. To promote safety, security and integrity

  3. To provide measurement, analytics and business services

  4. To communicate with you

  5. To research and innovate for social good

How can you manage or delete your information and exercise your rights?

We offer you a variety of tools to view, manage, download and delete your information below. You can also manage your information by visiting the settings. You may also have other privacy rights under applicable laws.

How long do we keep your information for?

We keep information for as long as we need it to provide our products, comply with legal obligations or to protect our or other's interests. We decide how long we need information on a case-by-case basis. Here's what we consider when we decide:

  • If we need it to operate or provide our products. For example, we need to keep some of your information to maintain your account.

  • The feature that we use it for and how that feature works. For example, messages sent using Messenger's vanish mode are retained for less time than regular messages.

  • How long we need to retain the information for to comply with certain legal obligations.

  • If we need it for other legitimate purposes, such as to prevent harm; investigate possible violations of our terms or policies; promote safety, security and integrity; or protect ourselves, including our rights, property or products
In some instances and for specific reasons, we'll keep information for an extended period of time.

How will you know the policy has changed?

We'll notify you before we make material changes to this Policy. You'll have the opportunity to review the revised Policy before you choose to continue using Pinetbook.

How to contact Pinetook with questions

If you have questions about this Policy or have questions, complaints or requests regarding your information, you can contact us as described below.

You can contact us online or by post at:
Pinetbook Social Network Platforms, Inc.
FAO: Privacy operations
128 E St John St,
San Jose, CA 95112, United States