Learn about refunds on Pinetbook

Pinetbook may give refunds for some Pinetbook purchases, depending on the refund policies described below. You can also contact the developer directly.

• If a purchase was accidentally made by a friend or family member using your account, request a refund on the Pinetbook website.
• If you find a Pinetbook purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 2 days of the transaction.

Pinetbook refund policies

1. Refund for erroneous transactions. And there are reasons to support that error. The time frame is 48 hours from the transaction time.

2. Refunds that are limited to the amount that was put into the Pi wallet. In transactions involving donations to Pi, we don't impede the user's workflow. It is a deal reached by the two parties.

3. If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.